Aspire Indiana
  • Support Associate - Support Associate
  • Elwood, IN, USA
  • Hourly
  • Full Time

Support Associate

Put your passion for people to work!

Do you have an interest in providing excellent customer service to an organization both internally and externally? Are you a naturally helpful, prompt, and friendly? Are you known for your ability to focus on the detailed and precise execution of a process? If so, we may have the perfect role for you as a Support Associate at Aspire Indiana.

At Aspire Indiana, we work at the core of Integrated Care. Our organizational mission is: Together...making health and well-being a reality!  This mission not only applies to our clients, but extends to our commitment to helping our employees' live healthy lives as well. This includes a job that pays well, a culture that supports positive daily experiences and work-life balance, and opportunities for personal and professional growth and community service. 

To continue our work as innovators and leaders in the integrated healthcare field, we need sharp, collaborative, and helpful contributors who demonstrate care and consideration for client beliefs, values and judgments. If you think you may be a valuable team player in this type of environment, read on to learn more about our Support Associate position.

ESSENTIAL RESPONSIBILITES:

Clerical Office Support (35 %)

  • Prepare consumer charts for opening and closing
  • File consumer charts, reports, billing and miscellaneous paperwork accurately
  • Date-stamp and sort mail, as needed
  • Coordinate meetings and appointments for therapists, as assigned
  • Compose correspondence, memos and reports as instructed, ensuring accurate formatting and proofreading for grammar, errors, etc.
  • Monitor office supplies and order, as needed
  • Cross-train and provide back-up for other support staff in various offices, as assigned

 Customer Service (30 %)

  • Greet visitors and staff in a positive, helpful and professional manner via phone or in person; act as the friendly face of the organization for all visitors
  • Respond promptly to client and staff requests via telephone, e-mail, MIX messages or in person
  • Accurately provide information regarding Aspire procedures, policies, fees, scheduling, etc. to staff and clients
  • Check in groups and individuals for appointments

 Billing and Payment Administration (20 %)

  • Assess consumer payment responsibility per operational policy
  • Verify/copy/scan consumer insurance information and demographics
  • Collect payment from consumers and post payments; prepare receipts per procedure
  • Monitor all self-pay clients according to collection procedure
  • Reconcile charges/checks/cash in nightly deposit report
  • Prepare deposits in a timely manner

Client Paperwork and Data Entry (15 %)

  • Process and monitor admissions, enrollments and discharges
  • Ensure consumers, family and/or guardians fill out paperwork and consent forms properly
  • Maintain accurate Electronic Medical Records: enter confidential consumer information into system including demographics, insurance information, charity assessments, etc.

COMPETENCIES

Core Competencies

  • People – Passionately believes in people and embraces diversity
  • Integrity–Does the right thing even when no one is looking
  • Laughter–Believes that laughter is truly the best medicine  
  • Learning–Challenges old paradigms with critical thinking, curiosity and creativity
  • Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
  • Relationships – Serves colleagues and consumers with love, empathy and compassion

 Position-specific Competencies

  • Helpful – Serves consumers and staff in a friendly, patient, and positive manner in acting as a key externally facing representative of the organization
  • Detail-oriented – Ensures accurate record keeping with meticulous attention to consumer information and carefully follows billing and reporting protocols
  • Effective communicator – Uses 2-way communication that demonstrates warmth, clarity, and professional consideration for consumer and staff beliefs, values and judgments
  • Conscientious – Repeatedly produces consistent and polished work from established professional disciplines and guidelines; always works to meet high quality standards
  • Organized – Promptly assists staff and consumers in an organized, efficient, and steady manner; takes pride in maintaining accurate systems

CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE

Education/Experience:

  • High school diploma or equivalent degree required
  • Previous experience in a medical office setting highly preferred
  • Previous experience with insurance billing highly preferred

Other:

  • Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
  • Must have strong customer service and interpersonal communication skills and ability to communicate effectively via phone or in person
  • Must have good data entry skills
  • Must possess the ability to learn and/or operate relevant computer operating system environments, and the ability to operate a variety of office equipment (fax machine, copier, scanner, etc.)
  • Must be detail oriented, have excellent organizational skills and be flexible
  • Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
  • Show appreciation for and ability to respond to cultural differences and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
  • Consistent work attendance and compliance with scheduled work hours (excludes approved FML absences)
  • Must comply with all Aspire policies and procedures

PHYSICAL DEMANDS AND WORKING CONDITIONS

The nature of work (physical, mental and visual demands) is consistent with a high activity, general office environment.  The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Heavy exposure to PC and phones
  • Daily, weekly, monthly and/or annual deadlines
  • Heavy exposure to PC and phones
  • Physical requirements include ability to sit for prolonged periods, stand, walk, reach, use hands and finger, stoop, kneel, crouch or crawl, climb or balance
  • Specific vision abilities require close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus; must also have adequate vision to read correspondence(s), computer screen(s), form(s), etc.
  • Manual dexterity sufficient to operate keyboard, copier, telephone, calculator, and the ability to write and/or type
  • Must be able to respond appropriately in crisis situations and manage physically threatening consumers by following Aspire protocols
  • Must be able to occasionally lift and/or move up to 25 lbs.

For more information about Aspire, please visit our website at www.aspireindiana.org.

Aspire Indiana is committed to providing a quality fringe benefits package that includes: 

Group Medical/Dental/Vision Insurance and Prescription Coverage
Short-Term Disability and Long-Term Disability
Access to a Free Health Clinic
Flexible Spending Account Program
Life and AD&D Insurance
Paid Time Off (PTO)
Paid Bereavement and Jury Leave
Paid Holidays
Retirement Plan With Generous Employer Match
Mental Health & Addiction Loan Repayment Assistant Program
Public Loan Forgiveness
CEU's Obtained through Aspire
Employee Assistance Program (EAP)
A Casual Dress Attire
A Friendly Relaxed Atmosphere

For more information about Aspire, please visit our website at www.aspireindiana.org.

 We are also committed to the health and wellness of our employees and are proud to be a tobacco free work place.

For more information about the position, please contact Morgan Kantner at morgan.kantner@aspireindiana.org or (317) 587-0550





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